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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Chloe

July 1, 2026

5  out of  5
rating by Chloe
"they are SO helpful!! very easy to get in touch with, and SO VERY polite ☺️"
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Bob Harty

June 29, 2026

5  out of  5
rating by Bob Harty
"Staff is ALWAYS friendly, professional and ready to help!!"
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Lynda

June 26, 2026

5  out of  5
rating by Lynda
"When we switched to Jim Roebuck, we had an in person meeting with his team to go over our current policies. At that meeting, they clearly explained all the options and we got much better coverage for a great price. They are always happy to talk with me for as long as I need and want. They clearly explain what is best with both house and auto. It feels like you are treated like family and not like just another number. I would definitely recommend them!"
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David Stout

June 25, 2026

5  out of  5
rating by David Stout
"I wanted to take a moment to recognize Shelly Murrill, who went above and beyond to help a State Farm customer who was away from their home and local office. Even though they’re clients of a different agent’s office, she was able to step up and help them out in a big way when they needed it most. Her professionalism, patience, and genuine willingness to help truly stood out.
She was quick to respond, extremely helpful, and took the time to make sure everything was taken care of. It’s rare to find someone who combines such strong attention to detail with such a warm, reassuring approach and it made a real difference.
Thank you, Shelly, for representing State Farm, and your office, so well. Your effort and follow-through were greatly appreciated!"
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Sergio F

June 22, 2026

5  out of  5
rating by Sergio F
"The people here are so friendly and you feel like they are family. Things were really well explained and it really pays off to bundle home and auto with them. I highly recommend their service."
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Mindy Folta

June 18, 2026

5  out of  5
rating by Mindy Folta
"Great agent, knowledgeable, and relatable! Plus great pens!"
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Amity Farr

June 16, 2026

5  out of  5
rating by Amity Farr
"I dealt with Jim and Tonya over my home insurance. Our home had an old roof that needed to be replaced in order to insure our home. Jim contacted A-1 Roofing and because they knew Jim, they had someone on our roof later that same day. A-1 replaced our roof for a very fair price and did an excellent job on the install. Jim was right to trust them as a referral. Insured on my home now and happy. Will plan to stay with Jim Roebuck agency for years to come."
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Christy Adkirson

June 16, 2026

5  out of  5
rating by Christy Adkirson
"Jim Roebuck's office has helped me with several issues and has always answered any questions I have had. And everyone has been very nice and helpful."
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Larry

June 12, 2026

5  out of  5
rating by Larry
"Top Tier People! Jim, Jayne, Tonya, Shelly, the BEST Service! I recommend Jim Roebuck State Farm Agency, 100%!"
We responded:
"THANK YOU LARRY for this wonderful review! Jaynne, Tonya, and Shelly are the best that is for sure. So appreciative of you taking the time to leave us the great review!!!!!--Jim"
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Chase Rich

June 11, 2026

5  out of  5
rating by Chase Rich
"Very sweet and was very helpful to me being new to insurance"
We responded:
"Thank you Chase! Call us anytime it is important to us you understand your coverage.--Jim"
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Mason Clark

June 10, 2026

5  out of  5
rating by Mason Clark
"A bit ago I called asking for some help setting up insurance for my car, and the lady that picked up, Tonya, she was really helpful. She told me about a few options I can do to make it cheaper, which is really helpful."
We responded:
"Hi Mason, we appreciate you and want to thank you for the great review!!!. Tonya is a true professional and we are happy she is part of our team.--Jim"
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Karen Moody

May 30, 2026

5  out of  5
rating by Karen Moody
"Roebuck Insurance got me taken care of quickly and answered all my questions. I mainly worked with Shelly who did a great job but if I had a question and she was on the phone, there was always someone available to help me."
We responded:
"Thank you Karen for the great review! I agree Shelly does do a great job.--Jim"
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John Galt

May 21, 2026

5  out of  5
rating by John Galt
"Jim Roebuck State Farm is simply the best. They provide great service and a friendly face with every visit. Claims have never been an issue and their prices are very competitive! Keep up the great work!!!"
We responded:
"John your review is so appreciated! We really appreciate your business and taking the time to leave us a great review.--Jim"
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Janet H

May 14, 2026

5  out of  5
rating by Janet H
"Jim and his staff are wonderful people, very responsive and very knowledgeable. They have been a Godsend these past couple of weeks. So glad I switched to the Jim Roebuck agency!"
We responded:
"Thank you Janet, Yes-our recent weather event has been challenging, we our glad to have your in our office-Welcome to Roebuck Ins!--Jim"
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cody wiener

May 11, 2026

5  out of  5
rating by cody wiener
"Jim and Shelly are great! My family has been with Jim Roebuck for almost two decades combined. They always take care of us and are easy to work with."
We responded:
"Thank you Cody! Your review means a lot to us. Thank you!--Jim"
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Matthew D. Henderson

May 7, 2026

5  out of  5
rating by Matthew D. Henderson
"We've been with Jim at State Farm for 20+ years. He and his staff are very responsive and professional. They provide us with renters, auto, life, and business insurance. We had a major claim in 2023 and the payments were quick and easy. Happy to work with a local agent."
We responded:
"I appreciate you Matt, hard to believe it's been 20+ years. Thank you for your business and friendship!--Jim"
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Kathryn Holmboe

April 28, 2026

5  out of  5
rating by Kathryn Holmboe
"Great experience working with Jim Roebuck at Farmers Insurance! He’s knowledgeable, responsive, and takes the time to explain all your options clearly. I felt confident I was getting the right coverage without any pressure. Highly recommend Jim if you’re looking for someone reliable and easy to work with!"
We responded:
"Thank you Kathryn for the great review! "
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E B

April 24, 2026

5  out of  5
rating by E B
"Very knowledgeable and friendly. Best rates I've found. They go above and beyond in a very timely manner! Shout out to the office dog, Buddy. What a sweet boy! Jim truly takes care of you and your family."
We responded:
"E B thank you for the great review!!! Buddy looks forward to your next visit. We appreciate you.--Jim"
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Travis Shanhun

April 17, 2026

5  out of  5
rating by Travis Shanhun
"Shelly was an absolute pleasure to work with. From start to finish, her attitude stood out; she genuinely cares and takes a “whatever it takes to make it happen” approach that’s hard to find. She was more than willing to stay back late to make sure we were insured that day!

You can tell she truly enjoys what she does, and that energy carries through every interaction. She made the entire experience smooth, stress-free, and honestly enjoyable, even when working through a few changes on my policies.

If you’re looking for someone who is responsive, knowledgeable, and actually invested in helping you; Shelly is the one. Highly recommend."
We responded:
"Thank you Travis for the great review! I agree Shelly is a pleasure to work with and brings a great attitude each and every day."
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Ty Woods

April 16, 2026

5  out of  5
rating by Ty Woods
"This is a great insurance company and great people treat you like Family when you walk in the door."
We responded:
"Thank you Ty for the wonderful review!"
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Sheila Spor

April 10, 2026

5  out of  5
rating by Sheila Spor
"Everyone in the office is friendly and very helpful. Tonya is a sweet lady"
We responded:
"Thank Sheila for your nice review. I agree with you regarding Tonya!--Jim"
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Nathan Nelson

April 3, 2026

5  out of  5
rating by Nathan Nelson
"My family has received superbly caring service from Jim and Jaynne Roebuck and their State Farm staff for over three decades. These kind and considerate people know their stuff and act quickly on their clients’ behalf. They don’t even charge for their sincere friendliness."
We responded:
"Thank you Nathan for the wonderful and so very kind review! Time sure has flown by, we appreciate you! Thanks again.--Jim"
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Justin Long

April 2, 2026

5  out of  5
rating by Justin Long
"I always love working with Tonya. She is very helpful and thoughtful. I can wait a year to contact the team and Tonya knows my family and I the moment I greet her on the phone."
We responded:
"Hi Justin! Thank you for the review. Tonya is amazing. She is so talented and caring. Thank you for doing business with Roebuck Ins!--Jim"
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Lance Robbins

March 30, 2026

5  out of  5
rating by Lance Robbins
"I’ve known my insurance agent for over 30 years, and I can honestly say there’s no one I trust more when it comes to protecting what matters most. Over the years, he has consistently taken great care of me—always looking out for my best interests, making sure I understand my options, and helping me make the right decisions.

What sets him apart is not just his knowledge and professionalism, but his integrity and genuine care for the people he serves. It’s rare to find someone who combines friendship and business so seamlessly, and I’m grateful to have both in him.

If you’re looking for someone who will treat you like more than just a policy number, I highly recommend him."
We responded:
"Thank you Lance for the amazing review--I appreciate you my friend!!!---Jim"
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Michelle Billionis

March 25, 2026

5  out of  5
rating by Michelle Billionis
"State Farm and their team have been amazing to work with! Clear, quick communication and attention to details set them apart."
We responded:
"Thank you Michelle for the great review! Welcome to our office. Look forward working with you.--Jim"