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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Dyke Hurd

Dyke Hurd

September 3, 2025

5  out of  5
rating by Dyke Hurd
"I have dealt with Jim and his staff for many years and they are the best! They are all so friendly and knowledgeable and always make me feel comfortable. I highly recommend them!!"
We responded:
"Thank you Dyke for the great review! We have enjoyed your friendship and handling your State Farm policies all of these many years.-Jim"
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Wanda Clark

August 30, 2025

5  out of  5
rating by Wanda Clark
"Jaynne was very informative answering the questions. She was very easy to talk with and was very knowledgeable. I appreciated her help and she helped me understand. She is an asset to your office."
We responded:
"Thank you Wanda! We appreciate your business. Happy we were able to get you the understanding you needed. Jaynne is indeed an asset to the office!-Jim"
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David Crouch

August 29, 2025

5  out of  5
rating by David Crouch
"Jim is a dedicated professional and a great Agent."
We responded:
"Thank you David for the great review!-Jim"
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Emily Terry

August 29, 2025

5  out of  5
rating by Emily Terry
"We went in right after an auto accident and Tonya was super kind and helpful. We had a great experience given the circumstances. We recommend their office to anyone!"
We responded:
"Thank you for the very nice review Emily, and we are sorry your accident occurred. Glad we were able to get you set up and claim going.-Jim"
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Diane Banks

August 29, 2025

5  out of  5
rating by Diane Banks
"Great customer service! Always helpful and friendly. 😊"
We responded:
"Thank you Diane for the great review!-Jim"
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Scott Carmack

August 28, 2025

5  out of  5
rating by Scott Carmack
"Thank you Jim and team for helping us understand what’s most important with insurance and for always helping with a smile. Whether it’s insurance for the truck or the life insurance, you always put us first."
We responded:
"Thank you Scott for the very nice review!-Jim"
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Heston White

August 27, 2025

5  out of  5
rating by Heston White
"Excellent customer service! Second vehicle insured through them. Highly recommend"
We responded:
"Hi Heston, welcome to our office! Thanks for the great review!! Look forward speaking with you the next time you are in. -Jim"
Profile photo of Katy Porter

Katy Porter

August 27, 2025

5  out of  5
rating by Katy Porter
"Always had the best service!!"
We responded:
"We appreciate you Katy! Thank you for the great review.-Jim"
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Rachel Plank A1 Quilting Machines, Inc

August 26, 2025

5  out of  5
rating by Rachel Plank A1 Quilting Machines, Inc
"Shelley Dayton is super helpful and knowledgeable."
We responded:
"Thank you Rachel for the very nice review! I agree Shelley is helpful and knowledgeable-she is part of a great team."
Profile photo of Agnes Hausam

Agnes Hausam

August 26, 2025

5  out of  5
rating by Agnes Hausam
"Reliable, always helpful"
We responded:
"Thank you Agnes! We appreciate you-thanks so much for leaving us a review. -Jim"
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Jason Morris

August 26, 2025

5  out of  5
rating by Jason Morris
"Super friendly and professional also they have a great 🐕!"
We responded:
"All of us thank you Jason for the great review, Buddy thanks you also!"
Profile photo of Tammy Menzies

Tammy Menzies

August 25, 2025

5  out of  5
rating by Tammy Menzies
"We have been with State Farm Jim Roebuck for many years and have always had prompt and great service. Staff is very informative, friendly and on top of all our insurance needs."
We responded:
"Thank you Tammy for the great view and all of your insurance business these many years.-Jim"
Profile photo of Megan Finley

Megan Finley

August 21, 2025

5  out of  5
rating by Megan Finley
"I was there today to get a copy of my husband's insurance card and the ladies there in the office were super sweet and helpful!!"
We responded:
"Thank you Megan! We enjoyed having you stop in and glad we were able to assist you.-Jim"
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Elaine Haney

August 19, 2025

5  out of  5
rating by Elaine Haney
"Jim has been my agent for years and at times went above and beyond helping me. Janie and the rest of the office are the best!"
We responded:
"Thank you for the great review!-Jim"
Profile photo of Abigail Davis

Abigail Davis

August 8, 2025

5  out of  5
rating by Abigail Davis
"They are so helpful and quick any time we need something! Just purchased a new vehicle and sold my last and it was a very painless experience. Did it all over the phone. Would recommend!"
We responded:
"Thank you Abbey, congratulations on your new pickup!-Jim"
Profile photo of Jake Schaeppi

Jake Schaeppi

August 4, 2025

5  out of  5
rating by Jake Schaeppi
"Switched over from out of state insurance. Made the process very easy and quick."
We responded:
"We welcome you to Roebuck Ins Jake! Let's us know how we can help you in the future!-Jim"
Profile photo of Tausha Burton

Tausha Burton

August 4, 2025

5  out of  5
rating by Tausha Burton
"Great service, always available!"
We responded:
"Thank you Tausha for the very nice review!-Jim"
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Mike Arnott

August 4, 2025

5  out of  5
rating by Mike Arnott
"I've used Jim for all of my insurance needs for several years. Home, vehicle, life, etc. Took amazing care of my dad and his business for years and always has an amazing staff that handles any changes needed with extreme ease! My son will be driving soon and I know he'll be taken care of as he gets older! Appreciate everything you do Jim and the gang! -Mike Arnott"
We responded:
"Thank you Mike! Really appreciate the great review. I remember when you got your license and now your son is getting his! Thanks for being with us all these years.-Jim"
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Chris Gilbert

July 26, 2025

5  out of  5
rating by Chris Gilbert
"Very friendly staff. Helpful & answered my questions and concerns."
We responded:
"Thank you Chris!--Jim"
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Michael Dilallo

July 24, 2025

5  out of  5
rating by Michael Dilallo
"I’ve been a customer of Joe’s team for 3 years and I can share that my experience with them has been great! Friendly, knowledgeable, and always available to answer my questions. I fully recommend Joe Roebuck State Farm Insurance to everyone in Greene County!"
We responded:
"Mike -thank you for the great review and recommendation! We appreciate your insurance business and being a part of Roebuck Insurance.--Jim"
Profile photo of Leslie Kilpatrick

Leslie Kilpatrick

July 17, 2025

5  out of  5
rating by Leslie Kilpatrick
"We recently made a change in our insurance. This was scary because we loved our agent from American Family. We met Jim and Jayne. They are kind and welcoming. We are pleased with our quote and looking forward to a great working relationship!"
We responded:
"Thank you! Welcome to our office, my team and I look forward taking care of you when needed.--Jim"
Profile photo of Paul Neidy

Paul Neidy

July 9, 2025

5  out of  5
rating by Paul Neidy
"I am very happy to have moved to the Jim Roebuck agency for insurance needs . The staff is beyond helpful and great ! Everytime there is is a need it is always handled as quickly as possible , professional, and with friendly care ! If you are thinking about switching insurance I Ihighly recommended ! One happy homeowner !"
We responded:
"Paul, thank you so much for the wonderful review. I have a great team, thanks for recognizing them. We appreciate you! Thanks for coming with us on your insurance needs!--Jim"
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Kent Fuzzell

July 3, 2025

5  out of  5
rating by Kent Fuzzell
"Jim and his staff do a great job taking care of our insurance needs!"
We responded:
"Very much appreciate your review Kent! Thank you!--Jim"
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James Pitts

July 2, 2025

5  out of  5
rating by James Pitts
"Met Jim and his staff. Impressed by their helpfulness and friendly attitude. Took time to explain all the features we weren’t familiar with ."
We responded:
"Thank you Jeff for the very nice review. We enjoyed having you in the office and visiting with you on your insurance business. Thanks again for doing business with Roebuck Ins!--Jim"
Profile photo of Linda Pitts

Linda Pitts

July 1, 2025

5  out of  5
rating by Linda Pitts
"First time visit to this office, we were greeted warmly by Jim & time was taken to introduce everyone. They were all very helpful & informative. Special thanks to Tonya who spent a good deal of time with us providing explanations & answering all our questions."
We responded:
"Hi Linda, enjoyed meeting you guys yesterday. Welcome to our office! Tonya is fantastic and always does a great job. Thanks for the fantastic review.--Jim"