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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Leslie Kilpatrick

Leslie Kilpatrick

July 17, 2025

5  out of  5
rating by Leslie Kilpatrick
"We recently made a change in our insurance. This was scary because we loved our agent from American Family. We met Jim and Jayne. They are kind and welcoming. We are pleased with our quote and looking forward to a great working relationship!"
We responded:
"Thank you! Welcome to our office, my team and I look forward taking care of you when needed.--Jim"
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Paul Neidy

July 9, 2025

5  out of  5
rating by Paul Neidy
"I am very happy to have moved to the Jim Roebuck agency for insurance needs . The staff is beyond helpful and great ! Everytime there is is a need it is always handled as quickly as possible , professional, and with friendly care ! If you are thinking about switching insurance I Ihighly recommended ! One happy homeowner !"
We responded:
"Paul, thank you so much for the wonderful review. I have a great team, thanks for recognizing them. We appreciate you! Thanks for coming with us on your insurance needs!--Jim"
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Kent Fuzzell

July 3, 2025

5  out of  5
rating by Kent Fuzzell
"Jim and his staff do a great job taking care of our insurance needs!"
We responded:
"Very much appreciate your review Kent! Thank you!--Jim"
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James Pitts

July 2, 2025

5  out of  5
rating by James Pitts
"Met Jim and his staff. Impressed by their helpfulness and friendly attitude. Took time to explain all the features we weren’t familiar with ."
We responded:
"Thank you Jeff for the very nice review. We enjoyed having you in the office and visiting with you on your insurance business. Thanks again for doing business with Roebuck Ins!--Jim"
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Linda Pitts

July 1, 2025

5  out of  5
rating by Linda Pitts
"First time visit to this office, we were greeted warmly by Jim & time was taken to introduce everyone. They were all very helpful & informative. Special thanks to Tonya who spent a good deal of time with us providing explanations & answering all our questions."
We responded:
"Hi Linda, enjoyed meeting you guys yesterday. Welcome to our office! Tonya is fantastic and always does a great job. Thanks for the fantastic review.--Jim"
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Leslie Harvey

June 27, 2025

5  out of  5
rating by Leslie Harvey
"Jim Roebuck -State Farm Insurance staff is very knowledgable and always go out of their way to help in any way possible."
We responded:
"Thank you Leslie for the great review! We appreciate you taking the time to do so. Wishing you a great 4th!--Jim"
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molly mckinney

June 27, 2025

5  out of  5
rating by molly mckinney
"Tonya has been more than helpful. I definitely recommend this company as they are always attentive and always answer my questions as I need them answered"
We responded:
"Thank you Molly for your very kind review. I agree Tonya is very helpful!--Jim"
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Michael Bruner

June 11, 2025

5  out of  5
rating by Michael Bruner
"Kind and helpful."
We responded:
"Thank you Michael!-Jim"
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Nancy Duggins

May 29, 2025

5  out of  5
rating by Nancy Duggins
"Jaynee was so helpful and knowledgeable in writing my new policies. She was very attentive in providing the appropriate coverage for my situation, and did it on short notice. I highly recommend this agency."
We responded:
"Thank you Nancy and welcome to our office! I agree Jaynne is very helpful and she really understands policies and coverage. We so appreciate you choosing our office and look forward working together in the future.-Jim"
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Elizabeth Maxey

May 22, 2025

5  out of  5
rating by Elizabeth Maxey
"We have had insurance with Jim for 30 + years. Everyone is always so helpful and friendly."
We responded:
"Thank you Elizabeth for the nice review and especially your insurance business all of these years!-Jim"
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Bob Gilbert

May 21, 2025

5  out of  5
rating by Bob Gilbert
"Hats off to Jim and his staff. We went in as possible customers and feel like we left as friends. They made all of our switching insurance companies a breeze. Special thanks to Tonya. She worked with us for a couple hours to secure us some good quotes we switched all home and vehicles today. Our sincere thanks to him and his entire staff for a really pleasant experience."
We responded:
"Welcome to our office Bob! Very pleased we were able to help with your coverage needs. Look forward visiting the next time you are in the office.-Jim"
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A J GILBERT

May 21, 2025

5  out of  5
rating by A J GILBERT
"Went in to Jim's office today to get some ins quotes. Was greeted warmly by Jim, his dog and staff. We were so surprised and delighted that our friend, Tonya Sell, was on Jim's staff. She patiently worked with us on our home, cars and umbrella policies and got us better coverage than what we had at a total price that was far less expensive than what just our house insurance was on our current policy through a different company. We will definitely recommend them to our family and friends!"
We responded:
"It was great to meet you guys A J, fun to see Tonya get back together with old friends. Thanks for stopping in, we look forward taking care of you in the future.-Jim"
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MACACounts

May 19, 2025

5  out of  5
rating by MACACounts
"No matter the reason for our call, Jim and his staff are patient, supportive, and respectful of our needs. No question is off limits and they are always looking out for us to make sure we are protected!! Thank you for always taking care of what we need!"
We responded:
"Thank you Amy for the great review and very kind message! Very meaningful to all of us. WE appreciate you!"
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Doris Rutledge

May 14, 2025

5  out of  5
rating by Doris Rutledge
"Jim and his office staff are impeccable. The level of customer service is unbelievable. A recently introduced me to a roof rider for storm damage. I Haven’t used it yet, but it is comforting to know it is in place. I trust my home and auto with these people. You won’t be disappointed with their level of professionalism mixed with Sincere caring. I would give them six stars if it were available!"
We responded:
"Thank you Doris for this great review and very kind words.-Jim"
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John Vaughan

May 9, 2025

5  out of  5
rating by John Vaughan
"I've been a landlord for over 45 years. In 2019 I had a bad incident, I didn't know what to do. When I contacted Jim about this incident, he knew what to do. In three days my problem was solver. Thanks Jim."
We responded:
"Thank you John for all your business over these many years AND this great review!-JIM"
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Stach Ahmad

May 8, 2025

5  out of  5
rating by Stach Ahmad
"We had 3 cars that was severely damaged with a recent hail storm. We was having some issues with our claims Jim stepped in and took care of it right away and had everything squared away within 24 hours. Very impressed with his care and understanding when we was frustrated.Thank You"
We responded:
"Appreciated the call regarding your claims. Happy to assist and pleased it was resolved. Most of all thanks for your business over the past 20+ years! We appreciate you! Let us know if you need additional."
Profile photo of Shelby Jones

Shelby Jones

April 16, 2025

5  out of  5
rating by Shelby Jones
"The team here is wonderful. Always super helpful and professional. They also have an office dog!!!"
We responded:
"Very nice of you Shelby, I agree my team is very helpful and I think they are wonderful also. Buddy always enjoys your company!"
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Erin Ward

April 3, 2025

5  out of  5
rating by Erin Ward
"The staff here is always willing to go the extra mile. Very prompt and courteous."
We responded:
"Erin thank you for the very nice review! -Jim"
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Helen Trice

April 2, 2025

5  out of  5
rating by Helen Trice
"Jim and his team are the best! A very thoughtful and caring team, what impressed me most was the prompt and efficient handling of my claim when I needed it. The claims process was smooth, and the communication was excellent throughout."
We responded:
"Thank you Helen for the very nice reivew. Sorry your claim occurred yet happy we were able to assist. Thanks again for leaving such a great review!"
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Agnes Hausam

March 27, 2025

5  out of  5
rating by Agnes Hausam
"Reliable, always helpful"
We responded:
"Thank you Agnes! We appreciate you-thanks so much for leaving us a review. -Jim"
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Craig Snook

March 26, 2025

5  out of  5
rating by Craig Snook
"Jim Roebuck is a Fantastic agent for Statefarm! He has helped me through the years SO many times I couldn’t begin to count them. I have been with him for 30 plus years and as long as they’ll have me I will stay with him."
We responded:
"Thank you Craig, you are awesome! Your review is so appreciated. -Jim"
Profile photo of Heston White

Heston White

March 11, 2025

5  out of  5
rating by Heston White
"Excellent customer service! Any questions I had they had the answer waiting for me and they also saved me a solid amount of money!!"
We responded:
"Hi Heston, welcome to our office! Thanks for the great review!! Look forward speaking with you the next time you are in. -Jim"
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Wayne Thompson

March 11, 2025

5  out of  5
rating by Wayne Thompson
"Jim and his team were able to ask the right questions, do the research and resolve the issue in a timely manner. Highly capable and professional."
We responded:
"Thank you Wayne for the very nice review. Greatly appreciate you and your trust all of these years together. -Jim"
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M C

March 7, 2025

5  out of  5
rating by M C
"Excellent care, Excellent service, absolutely no complaints."
We responded:
"Thank you M C for the great review! -Jim"
Profile photo of Katlyn Hatz

Katlyn Hatz

March 7, 2025

5  out of  5
rating by Katlyn Hatz
"My husband and I switched to Joe Roebuck’s office and have been incredibly pleased. We have been working with Jaynne and she has been on top of it with all of our needs and questions. Highly recommend Joe Roebuck’s office!"
We responded:
"Thank you Katlyn and welcome to our office. Thanks also for the very kind words on Jaynne and your high recommendation! - Jim"